FREQUENTLY ASKED
QUESTIONS

General

  • You can find all of our stockists here.

  • You can find all of our stockists here.

  • All our signature fragrances inspired by our muses can be found here.

    Some fragrances may only be available in selected countries or products.

  • You can find all of our stockists here

CANDLES

  • All of our candles have up to 70 hours of burn time.

  • Here are our top 3 tips to care for your candle:

    1. Before you light your candle for the first time, remove the lid and make sure the wick is approximately 7mm in length; cut if necessary. Then, light your candle and let it burn long enough for the wax to melt evenly to the outside before omitting the flame.

    2. Keep the lid on between burns to prevent dust build up on the wax surface.

    3. If you get black soot on the inside of the jar, simply remove with a dry cloth or tissue to keep your candle clean.

    For more information on how to look after your candle, or fix common issue, check out our guide here.

  • You have the freedom of choice here! We have purposefully chosen removable stickers for those that want a truly minimalist home, but if you prefer to keep the sticker on, that's perfect too. Otherwise you can rotate your candle around to see a subtle, classy brand mark.

DIFFUSERS

  • If your black wood reeds have been bent in transport or at home, they should still diffuse the fragrance oil evenly. You can always send us an email at hello@maisonandmuse.com if you are concerned.

  • Unscrew the black shoulder cap first. Then, although the seal is tight, you should be able to pop it out. Try using the edge of a spoon if it needs an extra nudge!

AIR FRESHENERS

  • Yes, it is also free from propellans & dyes and parabens.

  • Yes! Our air fresheners are perfect for any space including your bathrooms.

  • We recommend not spraying directly onto fabric or linens.

  • Yes. You can use the air fresheners in the exact same way as a room spray.

  • If contact does occur flush immediately with water for several minutes, removing contact lenses if present. If irritation persists, seek medical advice.

  • If surfaces become slippery, simply wipe with a dry cloth. Wash hands with soapy water after use.

HANGING Car Fresheners

  • Each car freshener fragrance can last up to 30 days, however temperature and airflow will affect the intensity and duration of the fragrance.

  • Remove the car air freshener from its packaging. Hang it inside your vehicle by the string attached. Dispose of the car air freshener when all the fragrance has gone.

  • Hanging a paper air freshener from the rearview mirror is a popular choice. You can use the string or provided to hang it securely. Avoid placing it where driver visibility could be impaired or where it would interfere with any driving instruments or surfaces.

  • Our cardboard packaging is curbside recyclable. Please dispose of the freshener in your general waste.

  • The car air fresheners are currently available in 2 of our fragrance collections:

    Marilyn - Wild Vanilla & Caramel
    Brigitte - Coconut & Sea Salt

    Discover more about our fragrances here

VENT CLIP Fresheners

  • Remove the car freshener from the packaging. Pull the tab down slowly to remove foil backing.

    Place the car freshener onto the air vent. Replace the car freshener once the fragrance has gone.

  • Each vent clip lasts up to 30 days. Temperature and airflow will affect the intensity and duration of the fragrance.

  • Yes, the vent clips are made with flexible plastic so that they can fit into the majority of car vents.

  • The vent clips aren’t refillable, however we do offer 2 packs for convenience.

  • The vent clips are currently available in 4 of our scent collections:

    Whitney - Guava & Elderflower
    Marilyn - WIld Vanilla & Caramel
    Audrey - Blackberry & French Vanilla
    After Dark - Bergamot Citrus & Amberwood

    Discover more about our fragrances here.

CLEANER SPRAYS

  • The range is suitable for hard, non-porous surfaces. Check in an inconspicuous area first if you’re unsure.

  • Yes, they are cruelty free.

  • It is best to store them in a cool place, out of direct sunlight and out of reach of young children.

  • The cleaning range is plant powered with active cleaning ingredients, blending science & nature. Our bottles are also made with 30% Post Consumer Recycled Plastic.

  • Our cleaning sprays are free from bleach and ammonia, offering effective cleaning without harsh chemicals.

  • ALL PURPOSE - Lime & French Pear (Zaha)

    KITCHEN - Guava & Elderflower (Whitney)

    BATHROOM - Aloe & Eucalyptus (Amelia)

    Discover more about our fragrances here.

Have another question?

Get in touch with us, we’d love to hear from you.

Contact us